Privacy Policy

PRIVACY POLICY

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how personal data is collected, used, stored, shared, and protected when you visit our website, interact with our services, or make a purchase.

By using this website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping details

  • Account login information

  • Order and purchase history

  • Any information submitted through contact forms, email, or messaging platforms

We may also collect non-personal information automatically, such as:

  • IP address

  • Browser type and device information

  • Pages visited and interactions on the website

3. How We Use Your Information

Personal information is used to:

  • Process and fulfil orders

  • Provide customer support and respond to enquiries

  • Communicate order updates and service-related information

  • Improve our website, services, and customer experience

  • Meet legal and regulatory requirements

We do not sell, rent, or trade personal information to third parties for marketing purposes.

4. Legal Basis for Processing

Where applicable, personal data is processed based on one or more of the following:

  • Your consent

  • The performance of a contract (e.g. completing an order)

  • Our legitimate business interests

  • Compliance with legal obligations

5. How Information Is Stored and Protected

We use secure, password-protected systems to store and process personal information.

Our website is built on WordPress and uses standard security practices, including:

  • Restricted access for authorised personnel only

  • Regular software and system updates

  • Secure password management

  • Standard server-level protections

Email communications are managed through standard IMAP email systems with access controls in place.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

  • Inactive user accounts (with no activity) are securely deleted or destroyed after 24 months of inactivity

  • Transaction and order records may be retained for legal, accounting, or tax compliance purposes

7. Sharing of Personal Information

We may share personal information with trusted third parties only where necessary, including:

  • Payment service providers

  • Courier and delivery partners

  • Website hosting, email, or technical service providers

These parties are required to protect personal information and may only use it to perform services on our behalf.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data, subject to legal and retention requirements

  • Opt out of non-essential communications

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, performance, and user experience.

You can manage or disable cookies through your browser settings.

10. Data Security Disclaimer

While we take reasonable steps to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously review and improve our safeguards.

11. Children’s Privacy

Our website and services are intended for adults and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage users to review their privacy policies.

13. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: info@neurologica.co.za

14. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.